Question 1

What Does It Mean When I Receive a Report?

Accepted Answer

What Does It Mean When I Receive a Report?

The platform automatically sends reports when issues arise in logistics services. These reports are categorized by the service status and the nature of the problem. This article explains each status and the meaning of each report.

Reports You May Receive When the Service Is "In Process"

Adverse Situation at Origin or Destination : External issues preventing access to the site.
Employee Not Responding : Operations attempts to contact either the pick-up or delivery point without success, requiring user support.
Awaiting Response : The service is paused until the user completes a necessary action.

Reports You May Receive When the Service Is "Active"

General Reports :

Adverse Situation at Origin or Destination : External issues that change the service dates.
Public Holidays in the Country : Service dates are rescheduled due to non-working holidays.

Reports Related to Collection/Delivery Attempts :

Employee Refuses to Deliver : Collection attempts are made, but the employee refuses to hand over the equipment. After the third attempt, the service is canceled without a refund.
Employee Not Available on Scheduled Dates : The employee is not present at the indicated location at the scheduled time. Only three attempts are made; after the third attempt, the service is canceled without a refund.

How Are Reports Communicated?

Email : The user receives an email det

Question 2

How Can I Cancel My Logistics Service?

Accepted Answer

How Can I Cancel My Logistics Service?

To cancel your logistics service, please contact our support chat directly on the platform. They will assist you in managing your cancellation request promptly.

Please note that if the order or logistics service is already active, some handling and transportation fees may apply.

Question 3

About .bord

Accepted Answer

About .bord

.bord is building the infrastructure for the future of remote work, providing employees of any company worldwide with everything they need to work seamlessly both at home and in the office.

Services Offered by Bord

Onboarding and Deliveries

We equip your team effortlessly through direct purchases of devices, accessories, and furniture from our store.

Offboarding and Collection - Logistics Services

We handle equipment logistics, both for internal transfers and cross-border moves, ensuring a smooth and secure transition.

Subscriptions

Care: Includes unlimited logistics services within the same country for your company’s teams, simplifying internal resource management.

IT Services

We offer a range of IT services that cover setup, support, and ongoing management of equipment, ensuring optimal performance.

Warehouse Services

Buy and Hold: This service allows companies to store equipment in our facilities or retrieve it for shipment to employees as needed.
Collection: We manage equipment transfers from the employee to the warehouse, or vice versa.
Security Protocol: All equipment is collected in sealed, secure boxes to ensure its integrity.
Storage Conditions: If the storage service goes unpaid for more than 3 consecutive months, Bord reserves the right to hold the equipment.

Equipment Buying and Selling

We facilitate the buying and selling of equipment, helping companies efficiently manage the

Question 4

Can I Change the Platform Language?

Accepted Answer

Can I Change the Platform Language?

Yes, you can change the language of your platform by following these steps:

Log in to your account.
Go to the top section of the platform.
Find and select the "Language and Region" section.
Use the language selector to choose the language that best suits your needs.

Question 5

Why Might My Logistics Service Delivery Date Change?

Accepted Answer

Why Might My Logistics Service Delivery Date Change?

If the delivery date has been updated on the platform, it means there was an issue that required rescheduling. Delivery dates may change without prior notice due to external factors impacting logistics services.

Some possible causes for delays include:

Adverse weather conditions, such as storms.
Unavailability or lack of cooperation from the recipient.
High transportation demand and service overload.
Transportation strikes or work stoppages.
Holidays and other unforeseen issues.

All date changes are automatically notified via email and on the platform. We recommend checking these channels for details on the reason for the date change.

Question 6

How to Assign Additional Services

Accepted Answer

How to Assign Additional Services

Additional services allow companies to store equipment in warehouses, ready for the next user. These services apply to used devices and can include full hardware cleaning, software wiping, basic configurations (such as setting up passwords and usernames), and advanced configurations (such as app installation or system reinstallation). These services can only be requested for devices that are in or headed to a warehouse.

Steps to Request Additional Services

Access the Platform

Log in to the platform with your user credentials.

Go to the Employees or Inventory Module

Navigate to the Employees or Inventory module, as needed.

Select Devices

Choose the devices you want to unassign or store.

Request a Logistics Service

Request a logistics service for the selected devices.
Ensure that the selected devices are either already in a warehouse or are on their way, as additional services can only be applied in these cases.

Select the Required Additional Services

Choose the additional services you need:
- Wiping : Full hardware and software cleaning.
- Basic Configuration : Setting up passwords and usernames.
- Advanced Configuration : Installing applications or reinstalling the system.

Track the Service

You can track the status of the additional services from the logistics service details or the device profile.

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