I Didn’t Receive My Order

I Didn’t Receive My Order

If your order status is in transit, you can find the tracking number attached to your order along with the estimated delivery date. Follow these steps if you haven’t received the package after the indicated date.

Steps to Follow if You Haven’t Received Your Order:

Check the Tracking Number: Verify the shipment status using the tracking number to see if there was any complication or delay.
Contact Support if You Need More Information: If you don’t have access to the tracking details or need additional assistance, reach out to our support team via the chat on the platform. Please have the following information ready to speed up the process:
- Order or Logistics Service Number
- Delivery Country
- Name of the person who should receive the package
- Company Name

With this information, our team can investigate and help you resolve the issue as soon as possible.

Thank you for your patience and cooperation. We’re here to help!

Updated on: 05/11/2024