Articles on: IT Services

What to Do if a Device Has Accidental Damage and Needs Repair

We offer technical services across all LATAM countries and can manage the repair quote and process for damaged devices.

To initiate this service, follow the steps below to request a Logistics Service and send the device to our local technician. Once received, you will receive a repair estimate within approximately 72 to 96 business hours.

Steps to Request a Diagnostic and Repair

Go to Inventory on the platform.
Find and select the device that needs repair.
Click on the Diagnostic option to create a logistics service request.
Confirm that all information is correct.
Follow the steps provided and confirm.

Once completed, the device will enter the diagnostic and repair process.

Note : Include a brief description of the damage in the comments section to assist technicians in their initial evaluation. Some diagnostics may take longer depending on the complexity of the damage.

Updated on: 05/11/2024

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