What to Do if You Receive an Order with Defects or Damage

What to Do if You Receive an Order with Defects or Damage

If you receive an order with a defect or damage, please report it immediately via the support chat on the platform.

Important : If the defect or damage is a manufacturer’s issue and the device is new, you will need to initiate a warranty process with the brand. For more information, see this article: How to Apply for Warranty .

If the damage is not a manufacturing issue, follow these steps to report it through the support chat:

Describe the defect or damage to the device.
Provide the order or logistics service number .
Specify the country of delivery .
Attach photos or videos clearly showing the defect or damage.
Add any other relevant details .

Tip : If you notice the package arrived open or appears tampered with, take photos of the package condition before opening it to keep a record.

Once you've initiated the claim in the chat, our team will handle the case and work to resolve it as quickly as possible.

Updated on: 05/11/2024